This website is operated by:
Josefina Las Heras Zarif site owner huellasilvestre.com
Protecting the privacy of our visitors and customers is important to us. This Privacy Policy explains what information we collect, how we use it, and the rights users have regarding their personal data.
2. Information We Collect
We may collect personal information when you:
• Make a purchase through our store.
• Complete a contact form.
• Communicate with us via WhatsApp.
• Browse the website.
The information collected may include:
• Full name.
• Email address.
• Phone number.
• Billing and shipping address.
• Information related to orders and purchases.
• IP address.
• Technical information about your browser and device.
• Messages or inquiries voluntarily submitted.
3. Purpose of Data Processing
We use the collected information to:
• Process orders for physical and digital products.
• Manage payments and deliveries.
• Respond to inquiries and requests.
• Improve our services and browsing experience.
• Maintain website security.
• Comply with legal, tax, and accounting obligations.
4. Purchases and Payments
Our website allows the purchase of physical and digital products.
Payments may be made through secure external platforms such as PayPal. Depending on the available configuration, PayPal may also allow payments by bank cards.
Alternative payment methods may also be arranged directly through WhatsApp or other contact channels.
The information necessary to process a transaction may be shared only with the corresponding payment service providers.
5. Contact Forms
When a visitor completes a contact form, we collect the information provided solely for the purpose of responding to inquiries, providing assistance, or managing requests related to our services.
6. WhatsApp
This website may provide direct access to WhatsApp as a means of communication.
When using this service, communications will also be subject to the privacy policies of WhatsApp and its affiliated companies.
7. Cookies
This website uses cookies to:
• Ensure the proper functioning of the store.
• Remember products added to the shopping cart.
• Maintain browsing preferences.
• Obtain website usage statistics.
• Improve performance and user experience.
Users may configure their browsers to reject or delete cookies; however, certain functionalities may be affected.
8. Analytics and Google Services
This website may use tools provided by Google to analyze website traffic and performance.
These tools may collect information such as:
• Anonymized IP address where applicable.
• Pages visited.
• Time spent on the website.
• Device and browser used.
• Approximate geographic location.
The information collected is used exclusively for statistical purposes and website improvement.
9. Spam Protection
To protect forms and communications from spam and automated activities, this website may use automatic detection services that process technical data such as IP addresses, browser information, and other data related to user interactions.
10. Caching and Optimization
To improve website speed and performance, we use caching and technical optimization systems.
These systems may temporarily store technical copies of pages and website resources in order to deliver them more efficiently to visitors.
11. Embedded Third-Party Content
Some pages may include content provided by external services, such as videos, maps, posts, or multimedia elements.
These services may collect information about user interactions according to their own privacy policies.
12. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.
Information related to orders may be retained for the periods required by applicable tax and accounting regulations.
13. Information Security
We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, loss, or improper disclosure.
However, no method of electronic transmission or storage can guarantee absolute security.
14. User Rights
Users may request:
• Access to their personal data.
• Correction of inaccurate information.
• Deletion of their data where legally applicable.
• Restriction of or objection to the processing of their data.
Requests may be directed to:
info@huellasilvestre.com
15. Changes to This Policy
We reserve the right to modify this Privacy Policy whenever necessary to adapt it to legal, technical, or operational changes affecting the website.
Any modifications will be published on this page and will take effect from the date of publication.
