Each purchase contributes to the development of artistic, cultural, and community-based initiatives related to the creation of artworks, murals, and other creative expressions.
This Refunds and Returns Policy establishes the conditions applicable to the physical and digital products offered through this website.
2. Digital Products
Digital products include, but are not limited to, downloadable files, digital resources, images, documents, multimedia content, or any other product delivered electronically.
Due to the nature of these products, once the purchase has been completed and access to the digital content has been provided, returns and refunds cannot be accepted, except in the following cases:
• The purchased file contains errors that prevent its normal use.
• The delivered product does not correspond to the description provided in the store.
• A technical issue attributable to the website prevents access to the purchased content.
In such cases, the buyer must contact us within 14 days of purchase so that we can review the situation and provide an appropriate solution.
3. Physical Products
If you receive a physical product that is damaged, defective, or incorrect, you may request a review of your case by contacting us within 14 days of receiving the order.
To process the request, we may require:
• Order number.
• Photographs of the product received.
• Description of the issue identified.
After reviewing the information, we may offer, as appropriate:
• Replacement of the product.
• Repair or replacement where possible.
• Partial or full refund.
4. Original Artworks and Unique Pieces
Some products offered may consist of original artworks, one-of-a-kind pieces, or limited editions.
Due to their artistic and unique nature, these purchases are considered final and cannot be returned based on changes of mind, personal preferences, or subjective expectations regarding the artwork.
However, if the artwork arrives damaged during shipping or does not correspond to the purchased item, the conditions applicable to physical products shall apply.
5. Order Cancellations
If you wish to cancel an order, you must contact us as soon as possible.
Orders may only be canceled if they have not yet been shipped, produced, or delivered.
Once the production, preparation, shipping, or delivery process has begun, cancellation may no longer be possible.
6. Shipping Costs
Original shipping costs paid are non-refundable, except when the return results from our error or from a defective product.
If a return is approved for reasons not attributable to the project, return shipping costs may be the responsibility of the buyer.
7. Approved Refunds
When a refund is approved, it will be issued, whenever possible, using the same payment method used for the original purchase.
The time required for the refunded amount to appear in the buyer’s account will depend on the financial institution or payment provider involved.
8. Contact
If you have any questions regarding returns, cancellations, or refunds, you may contact us through:
We reserve the right to update this Refunds and Returns Policy whenever necessary. Any changes will be published on this page and will become effective from the date of publication.
